Guarantee Policy

1. The guarantee

4Square Systems d/b/a 4Square Distribution stands behind every order placed through the 4Square Distribution network. If, through no fault of your own, your order cannot be completed as expected, you are entitled to a full refund of the amount charged. This guarantee is provided directly by 4Square Systems as merchant of record.

2. When the guarantee applies

• The order was charged but not delivered. If you were charged for an order that was not delivered, you are entitled to a full refund.
• The wrong item was delivered. If the item received does not match what was ordered and cannot be corrected to your satisfaction, you are entitled to a full refund.
• The item arrived damaged or unusable. If an item arrives damaged in transit, you are entitled to a replacement or a full refund, and return shipping is at our cost.
• The transaction was duplicated. If a system error caused you to be charged more than once for the same order, every duplicate is refunded in full.
• The transaction was unauthorised. If, after review, an order is confirmed to have been placed without your authorisation, the transaction is refunded in full.

3. When the guarantee does not apply

• The order was delivered as described. An item delivered correctly and as described is handled under the Returns & Refund Policy rather than this guarantee.
• Change of mind. Discretionary returns are covered by the returns policy, including its provisions on return shipping.
• Outside the eligibility window. Guarantee requests must be submitted within 60 days of the delivery date, or of the expected delivery date where an order was not delivered.
• Damage after delivery. Damage resulting from use or handling after delivery is not covered.

4. How to invoke the guarantee

Contact our support team with your name and the email address used for the order, the order reference, the date and amount, and a brief description of what happened. Contact Support@4Square-Distribution.com or call 877-210-1090.

5. Refund method and timing

Guarantee-backed refunds are issued to the original payment method used for the order. Approved refunds are processed within five to ten business days of approval; the time for funds to appear on your statement depends on your card issuer.

6. Identity verification

Certain requests may require additional identity verification before processing, to ensure refunds are issued only to the rightful payer.

7. Contact support first

If something about your order is not right, please contact our support team before initiating a dispute with your card issuer. In most cases the issue can be diagnosed and resolved through our support team more quickly than through the dispute process. The phone number shown in your card statement descriptor connects directly to our team.

8. Related policies

This Guarantee Policy should be read together with our Returns & Refund Policy and Terms of Sale.

Contact

Questions about this policy may be directed to Support@4Square-Distribution.com or 877-210-1090.