How ordering works
Three ways to place an order, a clear confirmation before anything is committed, and one place to go with questions.
Three ways to order
Whichever route you use, the order reaches the same place and is administered the same way.
Through your Regional Distributor
The usual route for established accounts. Your Regional Distributor knows your ordering history and can confirm availability before an order is committed.
By phone
Call 877-210-1090 to place an order or ask about availability. Useful when something is time-sensitive or needs a conversation.
By email
Email Support@4Square-Distribution.com with what you need. Include an account or order reference where you have one so it routes correctly.
From order to confirmation
Availability is confirmed
Items are checked against live supplier availability. Anything on backorder or with a supplier lead time is identified before the order is committed, not after.
The order is confirmed to you
You receive confirmation of what has been ordered, the expected timing, and the total. Questions about the order are best raised at this point.
Qualifying items are released for shipment
Qualifying in-stock orders are ordinarily released for shipment within 24 hours.
Tracking is issued
Tracking information is provided as carriers scan each shipment. Multi-item orders may ship in more than one parcel.
Ordering questions
Can I change or cancel an order after placing it?
Contact your Regional Distributor or central support as soon as possible. Orders that have not yet been released for shipment can usually be amended or cancelled. Once an order has shipped it is handled under the returns process instead.
Do you have order minimums?
Order minimums, where they apply, depend on the product category and supplier. Any minimum applicable to your order is confirmed before the order is committed.
Can I order across several categories at once?
Yes. Office supplies, technology, apparel, general merchandise and pet products can all be ordered through the same account. Items may ship separately depending on which supplier fulfils them.
Who do I contact about an order already placed?
Your Regional Distributor is the first point of contact for order status and product questions. Billing, refunds and payment disputes are handled by centralized 4Square administration.
Questions about an order?
Your Regional Distributor is your local point of contact for orders and service requests. Billing, refunds and payment disputes are handled by centralized 4Square administration.